PRIVACY POLICY

Terms and Conditions

Update Date 10/05/2025

Welcome to Velarose – your destination for premium home fragrances and diffusers in Kuwait. Please read the following terms and conditions carefully before using our website.

1. Acceptance of Terms

By using Velarose's website, you agree to comply with these terms and conditions. If you do not agree, please refrain from using the website.

2. Products

We offer a curated selection of high-quality home fragrances and diffusers. Please note that actual product colors or appearance may vary slightly from the images due to screen differences and lighting.

3. Orders and Payment

• All prices are in Kuwaiti Dinar and include applicable taxes (if any).

• Orders are confirmed upon successful payment through the available methods.

• We reserve the right to reject or cancel any order in case of incorrect information or payment issues.

4. Delivery

• Orders are delivered within Kuwait within 1 to 3 business days.

• Please ensure your delivery address and contact details are correct to avoid any delays.

Privacy Policy

At Velarose, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

We may collect information such as your name, phone number, delivery address, and payment method when placing an order.

2. How We Use Information

• To process and fulfill your orders.

• To contact you regarding your purchase or for customer service purposes.

• We do not share your information with third parties, except for delivery partners when necessary.

3. Data Protection

We apply appropriate technical and organizational measures to protect your personal data from unauthorized access or misuse.

14-Day Return & Exchange Policy

Your satisfaction is our priority. If you're not fully satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order under the following conditions:

1. General Conditions

• Items must be returned in their original, unused condition and packaging.

• Proof of purchase is required.

2. Non-Returnable Items

• Used, opened, or tampered products cannot be returned or exchanged.

• Products cannot be returned due to dissatisfaction with the scent after opening.

3. How to Request a Return or Exchange

Please contact our customer service team via phone to arrange the return or exchange. We will coordinate product collection and process your refund or exchange accordingly.

Contact Us

We’re happy to assist you with any questions or concerns:

📞 Phone Number: +96555982077